How to request deletion of your Kkoma Dokkaebi account and game data (developer/operator: SP Speedy Games), what is deleted and what is kept.
1. Request deletion in the app (recommended)
1. Open the game. 2. Tap Settings. 3. Tap Request account deletion → Request → Delete permanently. 4. Device and Google links are removed and you are excluded from rankings immediately; you can no longer sign in.
2. Request deletion without the app
If the app is uninstalled or cannot be opened, email us.
Email: hohoma3402@gmail.com
Subject: `[Account deletion] Kkoma Dokkaebi`
Include: server name, character nickname (or the account ID shown in Settings), and the Google account email if you linked one
We may ask for extra information to verify you. Requests are processed within 3 business days and we reply with the result.
3. Data that is deleted
7 days after the request, the following is permanently destroyed (you can cancel by email within those 7 days):
Account: account ID, encrypted device identifier, Google (Play Games) link
Game data: characters on every server, progress, equipment, currencies and items, ranking/duel records, guild data
Mail and coupon records, usage records, push notification token, marketing-consent record
Guild chat messages
4. Data kept after deletion (legal retention)
Data
Retention
Basis
Payment records (order ID, product, date, amount, refunds)
5 years after deletion, stored separately from the account
Korean Act on Consumer Protection in Electronic Commerce
Reported chat messages and report handling records
90 days after handling
Operations policy (disputes)
Database backups
Deleted in rotation within 7 days
Disaster-recovery backups
Data is destroyed without delay when its retention period ends.
5. Notes
Purchases and progress cannot be restored after deletion.
For refunds of unused paid currency, contact us before requesting deletion (see the Refund Policy).