Refund Policy

Rules for withdrawing (cancelling) purchases of paid items in Kkoma Dokkaebi, following the Korean Act on Consumer Protection in Electronic Commerce and the Content User Protection Guidelines.

1. When you can withdraw

Within 7 days of purchase, if the purchased item has not been used at all (e.g. none of the delivered gems were spent, no item of a bundle was used)
If the item differs from its description or was not delivered as agreed: within 3 months of delivery, or within 30 days of noticing
If an item was not delivered or cannot be used due to our fault (e.g. server failure): re-delivery or full refund

2. When withdrawal is restricted (Article 17(2) of the Act)

Paid currency or items that were used even partially — for bundles, using any component restricts the whole bundle
Products applied immediately on purchase: Remove Ads, 30-day products already started, passes whose rewards were claimed
Probability items whose result was revealed
Currency and items granted for free (events, rewards, coupons)
Items lost through your own fault (including account deletion)

These restrictions are shown on the purchase screen; if not shown, they do not apply.

3. Purchases by minors

A purchase made by a minor without a legal guardian's consent can be cancelled and refunded by the minor or the guardian. We may request documents proving guardianship, used only for this purpose and destroyed afterwards. Cancellation may be limited if the minor deceived us or spent money the guardian allowed.

4. How to request a refund

1. Within 48 hours of purchase: request it yourself in Google Play Store > Payments & subscriptions > Budget & history.
2. Otherwise: e-mail hohoma3402@gmail.com with your account ID (shown in settings), the Google order number (starts with GPA.), purchase date, product and reason.
3. We reply within 3 business days. Approved refunds are paid back through Google Play to the original payment method.

5. After a refund

The refunded item and anything obtained from it are removed. Abuse of refunds may lead to account restrictions.

6. 30-day products

30-day products deliver their first reward immediately, so withdrawal is restricted. If the service becomes unavailable due to our fault, the remaining period is refunded pro rata.

6-2. Dokkaebi Coins

Unused Dokkaebi Coins can be refunded (withdrawn) within 7 days of purchase; once any of them has been used, withdrawal is not possible. The purchase screen shows the same notice.
Whether a product bought with coins can be withdrawn follows that product's rules (sections 1-2); on withdrawal the spent coins are returned.
If a coin payment is cancelled or refunded on Google Play, those coins are reclaimed. If they were already spent the balance becomes negative and coins cannot be used until it is 0 or more.

6-3. Server (character) binding

Paid items and coins are delivered to and apply only to the purchasing character (server); wanting them on another server's character is not a refund reason, so please check the server before buying. Ad removal applies to every character of the account.
When asking for a refund, include your account ID together with the server name and character name.

7. End of service

We announce the end of service 30 days in advance and refund unused paid currency and the remaining period of paid items as required by law.